Our Misson
Our mission is to provide person-centred care tailored to individual’s needs while promoting dignity, independence and well-being. Our team of highly-trained and skilled staff ensure the highest quality of care is provided to our clients. In addition, all staff undergo continuous training to keep up-to-date with current procedures and promoting a culture of learning and development.
We maintain the highest level of care for all our clients by continually monitoring standards, ensuring that all individual needs are met. We respond quickly to clients’ needs and any changes in circumstances.
We can support you to remain safe and independent in your own home, offering the care you would expect from a loving family member and the care that you deserve.
Our Vision
- To deliver high-quality compassionate care to clients that centres on individual needs and preferences.
- To create a supportive environment that nurtures staff and enhances their learning and development.
- To constantly thrive to deliver excellent care and grow to become the preferred Care Provider and Employer nationwide.
Our Core Values
Compassion
- To promote patient centred care that meets all client individual needs and preferences
- To give equal treatments with dignity and respect and promote choices.
- To be honest and portray strong moral values.
Integrity
- To be kind, caring and understanding of the client’s individual circumstances.
- To maximise support for all clients to live independently.
Client Focused
- To build concrete relationships based on our core values.
- To keep you safe from any form of abuse, maintain good health and welfare.
- To involve clients in opportunities to make decisions about their care
- To respond positively to feedback from our clients, families, other health and social care professionals and our own staff
Excellence
- To be outstanding in everything that we do.
- To provide a service that gives total customer satisfaction and to continually improve our processes using a quality management system.
Teamwork
- To work as a team to deliver excellent care that upholds the regulatory standards of care to ensure clients receive the quality care, they have the right to expect.
- To continually striving to ensure a well-led and competent workforce.
TESTIMONIALS
Very Satisfied
Staff will always look for extra to do if they finish early, and I feel they go above and beyond
Mrs Caroline T
Amazing Help
Attendance is reliable, and the workers are efficient at cleaning and friendly.
Mr Paul M
Very Satisfied
I’ve been treated with kindness and respect, and everyone is very well trained.
Margaret G